Patient Access Representative

Milwaukee Health Services
United States, Wisconsin, Milwaukee
Dec 27, 2024
Milwaukee Health Services, Inc. (MHSI) is a Federally Qualified Community Health Center (FQHC) that operates from two (2) sites: The Isaac Coggs Heritage Health Connection at 8200 W. Silver Spring Drive and the MLK Heritage Health Center at 2555 N. Martin Luther King Drive. MHSI offers primary health care services, including Medical, Dental, Behavioral, Women's Health, Benefit Determination, and Pharmacy. FQHCs service everyone regardless of income or third-party coverage and seek to provide high-quality care in accessible locations and at convenient times. Our particular sites primarily target the residents of Milwaukee's north side but service patients countywide. FQHCs are unique in their care delivery, patient population, and provision of services. FQHCs seek to provide quality care in an underserved area to the uninsured or underinsured people that would otherwise not have access to care. Please visit the MHSI website at *www.mhsi.org* to understand the dynamics of FQHCs. Position Summary: The Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and clinical and laboratory procedures. Duties may include scheduling appointments, compiling and recording medical correspondence, allocating incoming phone calls, coordinating provider schedules with patient needs, patient registration, insurance verification, and confirmation of appointments. Essential Functions: Answer telephones and direct calls to appropriate staff. Schedule and confirm patient diagnostic appointments or medical consultations. Operate office equipment, such as voice mail messaging systems, and use software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records. Greet visitors, ascertain the purpose of the visit, and direct them to the appropriate staff. Receive and route messages or documents to the appropriate staff, such as laboratory results. Interview patients to complete documents, case histories, and insurance forms. Knowledge, Skills, Abilities, and Other Characteristics: Knowledge of patient scheduling and healthcare workflows. Knowledge of commercial and state insurance (i.e., HMO, Medicaid, Medicare) Knowledge of basic billing concepts about the healthcare revenue cycle. Excellent data entry skills with accuracy and other computer applications (Word and Excel) Excellent customer orientation skills, including patient satisfaction, telephone/email etiquette, and service recovery. Excellent oral and written communication. Position Requirements: Education: High School degree or GED required. Experience: 2-4 years of demonstrated ability in customer service capacity. Epic experience preferred. Demonstrated knowledge and experience regarding healthcare insurance. Experience: MUST HAVE 2+ years working in Healthcare as a Patient Access Representative or similar role. Expertise: Ability to multitask within team settings. Strong analytical skills. Comfortable in an environment with changing prioritizes and time pressures. Ability to perform basic mathematical calculations. Language: Comprehend and use basic language either written or spoken to communicate information and ideals. Hours of Work: May vary based on Organizational need. Travel: Between sites, may vary based on Organizational need.