Ski Operations Office Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

Join our team and earn a free ski pass at Bretton Woods!!

*Now hiring for November 2024!*

Associate Benefits:

Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500

• Supervise the day to day business of the Operations Office including answering phones and responding to associate and guest inquiries.
• Act as administrative assistant to Ski Resort Director
• Responsible for supervising the Snow Reporter and completing the snow report as needed.
• Maintain office supply inventory for other associates.
• Provide support to other departments as needed.
• Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.
• Assist associates with administrative issues.
• Act as point person between other departments and coordinate with them to address guest issues.
• Responsible for gathering guest survey information and updating email lists.
• Instill positive environment and strong work ethic.
• Frequently assists guests in resolving queries regarding ski ticket and season passes.

• Strong supervisory and managerial skills required.
• Proficient in MS Office & Excel. Ability to learn new computer programs to assist in scheduling and payroll.
• Strong communication skills presented with a positive and friendly manner.
• Ability to create a team environment and maintain positive attitudes.

Schedule Requirements:

• Winter schedule - Average 5 days per week, 40 hours/week. Saturdays and some holidays required.