Food & Beverage Leader in Development (LID)

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Food & Beverage, Culinary, or Rooms. The person selected will spend a portion of their time working in other departments of the resort. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

**Targeting a December 2024 or Spring 2025 Start Date**

Our team members enjoy a wealth of benefits and perks, including:

Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Example of Responsibilities

• Plan and coordinate staff schedules to ensure adequate coverage and efficient operation.
• Maintain accurate payroll records to ensure all staff are paid correctly and on time.
• Respond to guest requests and complaints, handle comments, and actively work to ensure guest satisfaction.
• Monitor product inventory, requisition supplies, and manage product orders to maintain optimal stock levels.
• Participate in interviewing, selecting, and hiring staff members as needed to maintain a well-trained team.
• Oversee assigned shifts, assisting in overall department management and addressing any issues as they arise.
• Assist in supervising the department according to the manager's job description, supporting the manager in various responsibilities.
• Complete environmental checklists for the dining room and ensure it meets cleanliness and safety standards.
• Spot-check liquor pars, manage shot glass usage, and order daily supplies as needed.
• Conduct pre-meal meetings to align the team on daily objectives, service standards, and any special instructions.
• Follow up on established training steps, observe, teach, and correct staff service to enhance performance and guest experience.
• Remain on the floor during peak hours to monitor service and provide immediate support where needed.

• A Bachelor's degree is required, preferably in Hospitality Management.
• Candidates must be available to relocate after completion of the program.
• Previous Housekeeping or Rooms Division experience is preferred.
• Must be willing to work 50 hours per week.