Graduate Academic Advisor, Tampa Campus

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What We Offer:

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The Graduate Academic Advisor advises students on academic programs, curriculum, college and university academic policies and procedures. The advisor works directly with graduate students in a variety of disciplines to foster their academic success. The advisor will be the student's single point of contact on all matters from enrollment to graduation and their success will be measured primarily in terms of retention outcomes. The advisor will assist students individually and in groups via the phone, appointments, or off-site meetings.

Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students. Effectively communicate the curriculum and graduation requirements for program, college and university academic policies and procedures

• Provide general information on the university that students need to be successful and be an active participant in all campus events and engagement
• Maintain accurate and timely student records and perform and interpret degree audits including ensuring that student registrations are processed in a timely manner each term
  
• Work closely with academic program faculty and participate in department meetings as needed
• Collaborate with Financial Aid team members to identify account holds and communicate options to students and (when necessary) develop academic progress appeal plans

• Minimum of a Bachelor's Degree, required.
• At least one year of experience in academic advising, counseling or other student support role, ideally in a higher education setting
• Familiarity and experience working with Microsoft Office tools (i.e. Word, Excel, PowerPoint, etc.)
• Interpersonal Communication - Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.
• Problem Solving - Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Student Focus - Personally demonstrates that students are a high priority. Identifies student needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the student. Keeps students informed about the status of pending actions and inquires about student satisfaction with products or services.
• Team Orientation - Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. For example, articulates common goals, communicates how individual roles contribute to team success, provides both clear direction and sufficient resources while removing or reducing obstacles to team success.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.