Service Account Manager - Roofing

The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

Job Summary: The Service Account Manager is responsible for maintaining and fostering relationships with key clients and project stakeholders. Develop new service clients for regional accounts and continued development of reoccurring service revenue sources. Serves as a roofing resource and trusted advisor to clients, offering solutions-based recommendations on company owned and leased properties, understanding overall project needs and developing a competitive estimate to complete the scope of work. Ensuring a high level of customer satisfaction and retention.

Essential Duties and Responsibilities:

• Put the health and well-being of our people and customers first.
• Collaborate and win with a company first mindset.
• Develop and maintain strong relationships with assigned client accounts.
• Prepare proposals and inspection reports, long-term budgets for clients.
• Responsible to review and understand all contracts and language, including preventative maintenance.
• Act as the main liaison between clients and internal teams, ensuring seamless communication and collaboration.
• Understand client needs and objectives; strategize and propose solutions that align with their goals.
• Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for additional support or services.
• Proactively address client concerns or issues, providing timely resolutions and maintaining a positive customer experience.
• Collaborate with or involve other APi companies to support and deliver by exceeding the client's expectation.
• Prepare and present regular reports on account status, highlighting key metrics and performance indicators.
• Identify opportunities for account growth, upselling, or cross-selling products/services to maximize client value and company revenue.
• Stay updated on industry trends and market changes to provide insights and recommendations to clients.
• Travel locally and regional to job sites and client locations based on business objectives

Experience/Education Requirements:

• Proven experience in a customer-facing role, preferably in Business Development, Customer Service Representative, or similar position.
• Five years of Commercial/Industrial Roofing experience
• Proficiency in CRM software and other relevant tools used for managing client accounts.
• Working knowledge of EDGE and CenterPoint preferred.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint.
• Valid state drivers' license with ability to schedule local and regional travel.

Worksite & Travel: Onsite office in Golden Valley. Includes local and regional travel

Why join our team:

• Innovative Projects: Work on exciting projects with a professional team, where safety is our #1 priority.
• Collaborative Environment - Join a team who support and challenge each other to achieve excellence.
• Onboarding - Coordinated support to ensure integration into the company, the culture, complete understanding of role, team members, and equipped with the necessary tools and knowledge to succeed.
• Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development.
• Impact: Be a part of a company that makes a difference, both the in market and in the community
• APi Group, our parent company, is a certified Great Place To Work three years running: 2022 -2025

We offer compensation commensurate with experience and excellent benefits including:

• Choice of medical plans from BCBS, Vision, Basic or Comprehensive Dental coverage options
• Short and Long-Term Disability (Company paid)
• Paid Time Off/Holidays
• Wellness Programs
• Paid leave options: Pregnancy, Parental & Adoption
• 401K with company match
• Employee Stock Purchase Plan
• Profit Sharing
• Solid onboarding and orientation plan
• Access to personal and professional development training opportunities
• Company sponsored leadership development programs offered annually

If you are ready to contribute to a team that values and empowers its members, we'd love to see how you can make a difference here.

Apply now to become a part of a family that provides team member support and development, and an exceptional company culture.