Administrative Support II - Family & Volunteer Services

The Admin II is key in the efficient and effective operation of Family and Volunteer Services (FVS) Department. This position is the first point of contact for volunteers, community members, and staff from other areas of NCH. Workload includes both collaborative and shared tasks as well as independently driven tasks. Work environment requires the ability to work with interruptions from volunteers, staff, and phones, as well as often being solo in the workspace. Provides unsurpassed customer service to both internal and external customers.

Schedule: FT TEMPORARY, looking for 14 weeks (mid January to end of April); M-F 9:00am -5:30pm

Location: Main Campus (700 Childrens Dr.)

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

* Manages, organizes and expedites communications (phone calls, voicemails, emails) from within NCH and the community regarding general volunteer program information, donation inquiries, patient care referrals, and inquiries about FVS and NCH services.
* Supports electronic volunteer management processes including but not limited to processing applications, references, training documents, status changes, archiving and retrieving volunteer records from archive; shows timely attention to process details; communicates well with team members who depend on this role.
* Serves as a supportive resource to NCH volunteers through face to face interactions. Assists with problem solving, and customer service to create a positive volunteer experience.
* Assists in the preparation of materials for volunteer information sessions, orientations and special events.
* Supports volunteer engagement by planning volunteer bulletin boards and assists with recognition projects such as mailings, raffles, gift distributions and attending events.
* Organizes and expedites communications and the flow of work through the department office such as correspondence, volunteer and student application processes, and similar. Assists in maintaining department records, meeting minutes, and files.
* Contributes to the management of documentation of in-kind donations.
* Prepares general correspondence including mailings using Excel mail merge functions. Also, can prepare reports and materials for presentations, training and distribution.
* Manages staff orders for supplies and uniforms by receiving and providing communication to FVS staff; maintaining department supply levels; and organizing office and storage areas.
* Seeks information about diversity and is sensitive to the diversity of volunteers, patients, families and co-workers. Strives to identify unconscious bias in themselves and others and advocates for diversity, inclusion and health equity in all aspects of their work.

Education:

High School Diploma or Equivalent

Skills:

• Must complete Ambassador Program within first 12 months of employment.
• Excellent verbal and written communication skills are required as well as the ability to be a resource for information and problem solving.
• Demonstrated ability in using technology and databases.
• Proficient in Microsoft Office Suite, and knowledge of Volgistics a plus.
• Strong organizational and time management skills, ability to work in an open environment with little direct supervision.
  
  

Experience:

• 2 years administrative experience preferred.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet