Library Public Service Specialist-Greensburg Millstein Library

The University of Pittsburgh at Greensburg Millstein Library is seeking a service-oriented person who enjoys highly-detailed work, building relationships with students and faculty, and creative problem-solving. Work includes: ensuring front desk operations meet a high standard of customer service and are consistent with ULS policies and procedures. Providing comprehensive assistance to library users, responding to reference questions in a variety of formats, both in-person and electronic, referring to Millstein Librarian and ULS colleagues as appropriate. Interviewing, hiring and scheduling student employees; providing initial and ongoing training for student employees in proper library procedures, policies, and customer service standards. Candidate must be public-service oriented, self-motivated, able to work independently, able to meet deadlines and work well under pressure with a diverse clientele in a constantly changing environment with many interruptions. Excellent computer, organizational and communication skills required. Accuracy, initiative, good judgment, flexibility, timeliness, and productivity are crucial. Hours are generally 9:30-6:00 pm Monday-Friday with occasional work on the weekends and evenings as required.

Assists personnel, answers inquiries, locates materials, and provides guidance related to library services. Researches and identifies resources to support informational needs. Maintains and updates online library systems and guides student employees.

Ability to work, lead, coach, and work collaboratively with others. Excellent organizational skills and attention to detail. Ability to work with financial records and timecards. Ability to work proficiently with multiple hardware and software platforms. Ability to demonstrate good judgement in the application of policy or in response to emergencies.

Must be able to move freely throughout the library. Must be able to push carts with books; bend; reach; shift and move library materials and boxes up to 20lbs. on a regular basis. Must be able to stand for long periods of time. Must be able to work on a computer for long periods.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.